Professional Experience
Project Manager
Kenexa Technology, Inc. – Lincoln, NE, February 2008 – January 2009
- Oversaw multiple concurrent client survey projects, allocating resources and managing workflows to ensure key project milestones were achieved according to strict timelines.
- Functioned as the key point of contact for clients, anticipating their needs and advising them on best practices and industry standards.
- Directed all aspects of project design, organizational mapping, survey execution, data reporting, and action planning project phases.
- Managed projects for clients in health care, retail, manufacturing, technology and communications, with client partners operating domestically and internationally.
- Served on or led numerous internal efforts to refine business systems and processes to leverage commercial and proprietary technological resources for maximized outputs and efficiencies.
- Managed a client project involving more than 50 countries, 7 languages, customized data reporting requirements, and prior-year service deficiencies. Exceeded all client expectations, delivered all client deliverables accurately and on time, and solidified a client relationship guaranteeing an ongoing business partnership.
- Developed and deployed a Microsoft SharePoint solution to consolidate and manage critical document resources with an emphasis on security, ease of use, and accessibility for associates in locations around the world.
Significant Accomplishments:
Director of Operations
Nebraska Home Financing – Lincoln, NE, 2006 – 2008
- Managed all operational aspects of the company’s mortgage lending activities, including sales, funding, processing, and closing.
- Gathered credit information and evaluated mortgage loan applications to identify mortgage financing solutions that would fit the applicant’s financing needs.
- Developed marketing campaigns to increase community exposure by identifying underserved market niches and considering opportunities within them.
- Implemented a system to handle incoming leads from a partner company, including needs assessment and solution development procedures.
- Researched potential business-to-business partnerships and established key relationships with nationally recognized mortgage lenders, enabling the company to serve loan applicants from diverse financial backgrounds, even in the midst of deteriorating macroeconomic conditions.
- Maintained compliance standards meeting or exceeding industry and government guidelines.
- Built the company from the ground up, including technological infrastructure, policies and procedures, marketing initiatives, and staffing requirements.
- Provided mortgage financing for Lincoln’s low income, underserved home loan applicants.
Significant Accomplishments:
Chief Operating Officer
Covenant Financial Mortgage Lending – St. Louis, MO, 2002 – 2006
- Managed daily operations of the company, including the hiring and direction of a centralized support staff serving offices in St. Louis and Lee’s Summit, MO, Overland Park, KS, and Conway, AR.
- Supervised all aspects of mortgage loan closing, funding, and compliance documentation activities.
- Developed and implemented programs to streamline and consolidate business practices, with a specialization in mortgage loan closing and post-closing procedures, achieving high levels of efficiency and reduced cycle times.
- Maintained industry-leading Information and Communication Systems technology on a company-wide level.
- Created marketing themes and materials, including direct mail, flyers, and corporate website design and content.
- Served as liaison between the company and regulatory compliance organizations; implemented policies to ensure complete adherence to government and industry regulations.
- Introduced and optimized Calyx Point loan origination software to replace outdated software suite. Developed best practices, designed program infrastructure, and facilitated training for employees in all company departments.
- Managed a Microsoft Exchange 2000 server with 20+ active directory users, including 5 remote users connected via a VPN connection.
- Developed an auditing system to handle all incoming funds from loan closings.